Privacy Policy

Imagine H2O is committed to respecting the privacy of its network. Our Privacy Policy describes the information that we collect, why we collect it, and the personal data processing that we conduct as a controller.

We are legally obliged to process and protect your personal data as a controller in accordance with applicable laws, including the EU General Data Protection Regulation, the UK Data Protection Act 2018, the Singapore Personal Data Protection Act 2012, and US state and federal laws.

How We Collect Your Personal Data

We obtain your personal data from various sources:

Personal Data You Provide to Us

You provide personal data to us directly by:

Sharing it through phone calls, text messages, emails, physical mails, business card exchanges or other in-person meetings.
Signing up for our newsletter.
Sending us a message through our website at https://www.imagineh2o.org/.
Registering for an Imagine H2O event or accelerator program, or a partner event.
Submitting an application for an Imagine H2O Challenge or employment opportunity.
Sharing your contact information in-person at an event such as a conference or trade show.
Interacting with us on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.

Publicly Available Sources

We obtain your personal data from publicly available sources, where the collection of such information without your consent is permitted by applicable laws. For example, we may find your contact information on public domains in the course of our research for companies and technologies that solve identified challenges. We may add your publicly available contact information to our database and we may update you via email about our upcoming accelerator programs, events or the like.

Personal Data We Collect Automatically

We record personal data automatically via our platforms when you visit or use our website, or send us a message, including with technologies such as cookies (please refer to the Cookies section below for more details).

Third Parties

We receive personal data from Zoom, Eventbrite, Survey Monkey, AcceleratorApp and Google Meets when you register for an Imagine H2O event or a partner event. For example, your name, phone number, email address and company name will be shared with us to ensure that you receive notifications about the event.

Categories of Personal Data We Collect and Process

We may collect the following categories of personal data when you visit or use our website:

Contact Information: Your name, title, organisation, address, phone number and email information.
Payment Information: Payment method and billing information, preference of stage of investment.
Professional Information: If you apply for an employment opportunity with us, we will collect your employment history, references, and any other information provided during the application process.
Other Information: Areas of interest relating to water technology, details of your interactions with us, including messages, questions, comments, feedback or suggestions, and transaction history.
Technical Information: Your IP addresses or other unique identifiers, and traffic data about your behaviour when you visit or use our website.

How We Use Your Personal Data and Our Legal Bases

We process your personal data to:

Provide you with our services, including processing and managing your registrations and other requests, or to provide you with access to our events.
Communicate with you in connection with our services or to provide you with our organisational updates and information, invitations to Imagine H2O or partner events, and requests for support or feedback via email.
Register you for our events and process payment.

Please note that if you register to attend an Imagine H2O or partner event, you will need to provide your contact and billing information to our third-party ticketing and payment processing platforms (such as Stripe or Bill.com). The use of these platforms are subject to their own privacy policies. Please see their privacy policies via those links.

Process your donation and deliver the corresponding donation tax receipt.

We will use your contact information to issue and deliver a donation tax receipt.

Assess your employment application, conduct background and credit checks, and other steps prior to entering into an employment relationship with you.

We rely on your prior consent to:

Send you newsletters, communications and invitations to Imagine H2O or partner events.
Store cookies on your device for the purposes described in the Cookies section below.

Depending on your residency or location, you may have the right to withdraw your consent at any time. Please refer to the section on Your Data Subject Rights below for more details on how to exercise your rights as a data subject.

We process your personal data for our legitimate interests, which consist of:

Improving our services, responding to your requests and considering your feedback.
Maintaining and enhancing our services’ security, as well as your safety when you use our services.
Complying with relevant laws and regulations (such as tax and other reporting obligations).
Establishing, exercising or defending legal claims, responding to legitimate requests from, and other communications with, competent public, governmental, judicial or other regulatory authorities, investigating or participating in civil discovery, litigation, or other legal proceedings, or protecting / defending your rights, property or security or ours.

Please contact us if you wish to obtain more details on our processing of your personal data for our legitimate interests.

Who We Share Your Personal Data With

We may share your personal data with third parties who may either act as an independent controller or as a processor acting on our behalf and upon our instructions. These third parties may be our affiliates or other third party service providers from whom we procure services to perform account management and usage data analytics, provide marketing assistance, conduct surveys, maintain, host and support our IT systems and our website. We share your personal data with them in order to provide our services to you or to perform our obligations owed to you. These third parties are only permitted to process your personal data to the extent necessary to provide their services to us. They are required to follow our instructions and to comply with appropriate security measures to protect your personal data.

Occasionally, we may share basic information about our program participants and applicants with strategic partners and sponsors, who act as controllers, in order to assess the relevance of the applications. This may be general, non-identifying information (such as organisations represented) or more specific information (such as name, title, and organisation). For example, if you consent, your personal data may be shared with our Beta Partner and/or investor networks when you register to participate in an Imagine H2O challenge, accelerator cohort or other program.

We may also share your personal data with the following independent controllers:

Any person or authority when the disclosure of your personal data is required by law.
Any person or authority if the disclosure of your personal data is necessary to establish, exercise or defend legal claims, including to protect or defend your rights, property or security or ours.
Any person who acquires all or part of our business.
Any other person, subject to your prior consent.

Your Data Subject Rights

You have the right to make choices about our collection and use of your personal data. The extent of such rights will depend on your residency or location. Singapore

If you are in Singapore, you have various rights in relation to the processing of your personal data:

Access your personal data. You may request access to a copy of the personal data we hold or process and details about the ways we use or disclose your personal data.
Correct your personal data. We rely on your current, complete and accurate personal data to provide our services. You may request the correction or updating of your personal data.
Withdraw your consent. You may withdraw your consent to our collection, use and disclosure of your personal data at any time. However, we may not be able to continue providing our services to you depending on the nature and scope of your request.

You may control the personal data that we have collected and exercise the above rights by contacting us. We aim to respond to your request as soon as we can, typically within 30 days. We will inform you in advance if we are not able to respond to your request within 30 days, or if we are not able to fulfill your request and the reasons.

Where permitted by law, we may charge you an administrative fee to fulfill your request.

EEA or UK

If you are in the EEA or the UK, you have various rights in relation to the processing of your personal data:

Access your personal data. You may request confirmation as to whether we process your personal data and you may request access to a copy of the personal data we hold or process.
Correct your personal data. We rely on your current, complete and accurate personal data to provide our services. You may request the correction or updating of your personal data.
Withdraw your consent. You may withdraw your consent to our collection, use and disclosure of your personal data at any time. However, we may not be able to continue providing our services to you depending on the nature and scope of your request.
Delete your personal data. You may request that we delete any personal data that we hold or process, except in certain circumstances (for example, this right does not apply if the processing of your personal data is necessary for us to establish, exercise or defend any legal claims).
Restrict processing. You may request that we restrict the processing of your personal data.
Data portability. For processing carried out by automated means, you may request a copy of your personal data that we have collected in a portable and, to the extent technically feasible, commonly-used machine-readable format.
Object to processing. You may object to our processing of your personal data for certain purposes or situations (for example, you may object to our processing of your personal data for marketing purposes).

Please note that you also have the right to lodge a complaint with the competent data protection authority if you find that our processing of your personal data infringes applicable laws.

Where permitted by law, we may charge you an administrative fee to fulfill your request.

If you are a California resident, California’s “Shine the Light” law (California Civil Code Section 1798.83) permits you to request, and obtain from us, annually and free of charge, information about the disclosure (if any) of your personal data to third parties for such third parties’ direct marketing purposes in the previous calendar year. We do not share personal data with third parties for such purposes.

How We Manage your Personal Data

We only collect and process your personal data for the purposes described in our Privacy Policy.
We have put in place appropriate measures to protect your personal data and keep it secure.
We do not sell your personal data.
We respect your privacy and aim to give you control over your personal data.

Retention of Your Personal Data

We will retain your personal data for no longer than is necessary for the purposes identified in our Privacy Policy. If you reside or are located outside the EEA or the UK, we may retain your personal data for a longer period where permitted or required by the applicable laws.

Please note that we apply different retention periods depending on the relevant purpose(s). Circumstances that may impact the retention periods include:

Our ongoing relationship with you.
Your choices in respect to your personal data.
Where we have a legal obligation to retain your personal data (for example, records of transaction data must be kept for a certain period of time before we can delete them).
The permissibility of retention.
The retention of your personal data is necessary in light of our legal position (for example, in relation to the enforcement of our agreements, resolving disputes between us or any other party, and applicable statute of limitations, litigation or regulatory investigations).

Other circumstances where we may retain your personal data for a longer duration include:

To continue providing services to you, we will retain your personal data for the duration of our relationship with you, and up to the applicable statutory limitation period.
We may retain your personal data for communication purposes if you do not withdraw your consent or, if you reside or are located in the EEA or the UK, for 3 years after your last contact with us.
For unsuccessful job applicants, we will seek your consent to retain details of your job application to contact you if and when a relevant employment opportunity with us becomes available. If you reside or are located in the EEA or the UK, your personal data will be deleted 2 years after your last contact with us.
We may retain your personal data for a longer period of time if we require your personal data to protect or defend your rights, property or security or ours. Accordingly, we will retain your personal data for the period of the relevant dispute, the duration of our legal obligations or applicable statutory limitation period.

Please contact us if you wish to obtain more details regarding our retention policy.

Children

Our services are not intended for use by, or directed towards, children under the age of 16.
We do not intentionally gather information from children under the age of 16.
We request that children under the age of 16 to not share any personal data with us.

How We Transfer Your Personal Data Abroad

We have offices in the United States and Singapore, and we may transfer your personal data to our data servers in the United States or Singapore. Please note that countries outside of the EEA or the UK may not have laws that provide an equivalent level of protection of your personal data under the EU General Data Protection Regulation or UK Data Protection Act 2018.

If we transfer your personal data overseas, we will comply with applicable laws on the transfer of personal data between countries to ensure your personal data is protected. In particular, we have procedures and appropriate safeguards in place to ensure that personal data is transferred, processed, and stored (such as the use of standard contractual clauses as issued by the European Commission) and we will provide you with details on the applicable safeguards and transfers upon request.

Cookies

Cookies are small text files that are placed on your device when you interact with us or visit our website. We rely on these cookies and similar technologies for analytics and site optimization purposes (i.e. to store and remember your preferences and settings, analyze how you use our services and how our services perform, and for site optimization purposes).

If you have consented to our use of cookies but wish to opt out, you may withdraw your consent to our use of cookies or delete the cookies on your device at any time by updating your browser settings. Alternatively, the following links provide instructions on how to manage your cookies preferences:

Please also be aware that Google Analytics may receive information about your activity on our sites through third-party cookies that are placed on our sites. You may find out more about how Google uses your information when you visit our sites by visiting here.

Our website platform, WordPress, also uses cookies to help us understand how you and other visitors to our website use the different features of our website and to remember your preferences.

External Websites

Our website contains links to external websites. If you click on a link to any of these external websites, you do so at your own risk. We cannot and do not accept any responsibility or liability for their privacy policies and practices. Our Privacy Policy does not cover these websites, and we advise you to read and understand their privacy policies and practices before sharing your personal data with them.

How to Remove Your Name From Our Mailing List

It is our desire not to send unwanted mail. Please contact us if you wish to unsubscribe from our mailing list at privacy@imagineh2o.org. Emails sent to our mailing list en-mass will include an unsubscribe button.

Modifications to Our Privacy Policy

We reserve the right to amend our Privacy Policy at any time. If there is a substantial change, we will notify you in this respect. If such change to our Privacy Policy requires your consent, you will have an option to consent as to whether we may continue to process your personal data in accordance with the updated Privacy Policy.

How to Contact Us

If you have any comments or questions about our Privacy Policy, or if you wish to exercise any of your rights (including your right to access or correct your personal data, or to withdraw your consent), please contact our Data Protection Officer at privacy@imagineh2o.org.